Remote Assistence

Remote Assistance, is that kind of help which a person as help desk, can make to a user and his computer without the physical presence and try to solve some computer problems remotely. In the long term is a great support for technician, because it saves travel time and expense of tranport, even if it's a bigger problem, it's needed physical presence of the technician.

For this activity, we have many programs that help make this work. For example:

 

• LogMeIn: Allows you to remotely access your PC, or that of any known or client that needs assistance, in a practical and easy way. Once connected to the remote computer, you can control its mouse and keyboard, but also has useful tools like a "laser" to denote a position; and a board, for type directly on the remote PC desktop.

Its full menu control is managed completely via browser (tested in Firefox and Internet Explorer) that you can even access from a Pocket PC with an Internet connection.

• TeamViewer: a remote control application that focuses on use facility. Every computer that is running TeamViewer, besides performing as a server, can connect to another and get an interactive view of the other PC desktop.

TeamViewer options allow you  to set a permanent password and sveral parameters for additional security. The connection, thanks to 256-bit AES encryption, is safe in most situations. As for TeamViewer image quality it depends, after all, of speed connection between computers.

TeamViewer doesn't require additional components and executes quickly, even on humble computers.

These are some of the most popular programs for remote assistance, but there are more and in a big amount, but ranges from user to user which is used.


To learn more about LogMeIn, click here.
And for more info. about TeamViewer, click here.